Consumer Duty series – a roundup on the key issues for firms

The Consumer Duty series

In this series of articles, we explore some of the topical issues raised by the FCA’s recent Consultation Paper on “A New Consumer Duty” (CP21/13) and its potential practical implications on firms. The 31 July deadline for responding to CP21/13  is rapidly approaching, and in this article we reflect on the issues which CP21/13 raises for firms and which we have discussed in this series of articles. This may be the last chance for firms to raise issues, concerns and requests for guidance with the FCA, since the FCA is seeking to publish its second (and final) consultation by 31 December 2021 and make any new rules by 31 July 2022.

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