Debt firms: FCA portfolio letter
The UK Financial Conduct Authority (FCA) has published a portfolio letter it has sent to debt purchasers, debt collectors and debt administrators (collectively debt firms) setting out the key risks that debt firms may pose to consumers or the markets in which they operate. The FCA also outlines the FCA's expectations of these firms, including how they should mitigate the key risks. The FCA also describes the its supervisory strategy and programme of work to ensure that firms are meeting its expectations and harms are being remedied.
The FCA's letter looks at the following three themes under which there may be risks and the FCA's expectations of firms in this regard:
- customer treatment;
- litigation and unenforceable debt; and
- firms' prudential resources.
The FCA expects debt firms to reflect on the issues highlighted in the letter to challenge how they operate to minimise any consumer harm they may cause.
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Authored by Yvonne Clapham