Consumer finance regulatory news, 25 January 2021

FIG Bulletin

Recent regulatory developments of interest to financial institutions with focus on consumer finance. This week reports on the UK FCA portfolio letter to debt firms. See also our Related Materials links for updates with broader application.


Debt firms: FCA portfolio letter

The UK Financial Conduct Authority (FCA) has published a portfolio letter it has sent to debt purchasers, debt collectors and debt administrators (collectively debt firms) setting out the key risks that debt firms may pose to consumers or the markets in which they operate. The FCA also outlines the FCA's expectations of these firms, including how they should mitigate the key risks. The FCA also describes the its supervisory strategy and programme of work to ensure that firms are meeting its expectations and harms are being remedied.

The FCA's letter looks at the following three themes under which there may be risks and the FCA's expectations of firms in this regard:

  • customer treatment;
  • litigation and unenforceable debt; and
  • firms' prudential resources.

The FCA expects debt firms to reflect on the issues highlighted in the letter to challenge how they operate to minimise any consumer harm they may cause.

Download the full regulatory news bulletin 




Authored by Yvonne Clapham


This website is operated by Hogan Lovells International LLP, whose registered office is at Atlantic House, Holborn Viaduct, London, EC1A 2FG. For further details of Hogan Lovells International LLP and the international legal practice that comprises Hogan Lovells International LLP, Hogan Lovells US LLP and their affiliated businesses ("Hogan Lovells"), please see our Legal Notices page. © 2024 Hogan Lovells.

Attorney advertising. Prior results do not guarantee a similar outcome.